Frequently Asked Questions
Everything you need to know about orders, delivery, authenticity, payments, returns and your Orlunic experience.
Browse our collection, select your preferred fragrance and size, add it to your cart, and complete checkout.
Orders usually arrive within 3–7 working days, depending on the delivery location and courier service.
Once your order is shipped, tracking details will be shared with you through the contact information provided at checkout.
Courier tracking may take some time to update during transit. If your order remains delayed beyond the expected delivery period, contact us with your order details and we will check the status.
If your order has not yet been shipped, contact us as soon as possible. Once shipped, changes may not be possible.
Yes. Orlunic sources fragrances from genuine and authorized distributors in India. We do not manufacture the fragrances we sell; we resell products from their respective brands.
Packaging, labels, boxes, caps, and other details may vary between production batches, markets, or manufacturer updates. The product received may therefore differ slightly from images shown on our website.
Fragrance can smell different from person to person due to skin chemistry, environment, application, and individual perception.
Yes. Availability depends on the fragrance and size listed on the product page.
Yes. Payments are processed through secure checkout and payment-processing systems. Available payment methods are displayed during checkout.
Orlunic currently accepts prepaid orders only. Cash on Delivery is not available at this time.
Any applicable product, shipping, tax, or other charges will be displayed at checkout before you complete your purchase.
No. We do not accept returns or exchanges due to change of mind, fragrance preference, fragrance choice, or differences in personal perception or performance.
For damaged, defective, incorrect, leaking, or materially different products, please contact us as soon as possible.
Contact us within 24 hours of delivery with your order details and clear photos/videos of the package and product.
We strongly recommend recording a continuous unboxing video from the moment the package is opened, as this can help us verify the condition of the shipment and process your claim efficiently.
If you do not have an unboxing video, you may still contact us with other relevant photos, videos, and information. Each case will be reviewed based on the circumstances and applicable policies.
Cancellation eligibility depends on the stage of order processing. Please refer to our Terms & Conditions and Cancellation/Refund Policy for the applicable conditions.
If a refund is approved, the refund will be processed through the applicable payment method or payment provider, subject to the applicable processing timelines.
Yes. For bulk or wholesale enquiries, contact us directly for product availability and pricing.
For order assistance, product queries, or other support, contact us at:
Email: orlunic@gmail.com