Privacy policy

At Orlunic, we value you as our customer and respect your right to privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, place an order, or otherwise interact with Orlunic.

Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our website.

Your use of the Orlunic website is also subject to our Terms and Conditions.

1. What Personal Information Do We Collect?

Depending on how you interact with us, we may collect:

  • Contact information, including your name, email address, phone number, billing address, and shipping address.
  • Order information, including products purchased, order history, transaction details, returns, refunds, and exchanges.
  • Shopping preferences, including products viewed, products added to your cart or wishlist, and fragrance preferences that you voluntarily provide.
  • Customer communications, including reviews, ratings, feedback, questions, complaints, and other information you provide to us.
  • Technical information, such as your IP address, device type, browser type, pages visited, and website activity, collected through cookies and similar technologies.

We may collect information directly from you, automatically when you use our website, or through relevant third-party service providers.

If you do not provide information necessary to process an order or provide a requested service, we may be unable to complete your order or provide that service.

2. How Do We Use Your Personal Information?

We may use your information to:

  • Process, fulfill, and deliver your orders.
  • Process payments, returns, refunds, exchanges, and cancellations.
  • Provide customer support and respond to your inquiries.
  • Send order, delivery, account, and service-related updates.
  • Improve our website, products, services, and customer experience.
  • Understand customer preferences and website usage.
  • Analyze sales, website performance, and marketing effectiveness.
  • Prevent fraud, unauthorized activity, and misuse of our services.
  • Maintain business and transaction records.
  • Comply with applicable legal, tax, accounting, administrative, and regulatory requirements.
  • Send promotional communications about new products, launches, offers, and updates where permitted by applicable law and, where required, with your consent.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided in the communication.

3. Cookies and Shopify

Our website uses cookies and similar technologies to operate and improve our services.

Cookies may be used to:

  • Keep items in your shopping cart.
  • Remember your preferences.
  • Enable essential website functionality.
  • Maintain website security.
  • Understand how visitors use our website.
  • Measure website and marketing performance.

Because our website is powered by Shopify, Shopify and certain third-party service providers may use cookies and similar technologies in connection with our store.

You may be able to manage or disable cookies through your browser or available cookie preferences. Disabling certain cookies may affect website functionality.

4. How Do We Share Your Information?

Orlunic does not sell, rent, or trade your personal information.

We may share necessary information with trusted service providers that help us operate our business and provide services to you, including:

  • Shopify
  • Payment processors
  • Shipping and logistics providers
  • Website and technology providers
  • Analytics providers
  • Marketing and advertising providers, where applicable
  • Customer support providers
  • Fraud prevention and security providers

We may also disclose information when required or permitted by applicable law, or when reasonably necessary to protect our rights, customers, website, or business.

We aim to share only the information reasonably necessary for the relevant purpose.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method used, the relevant payment provider may collect payment-related information such as card, banking, UPI, or other transaction details.

Payment providers handle such information according to their own terms and privacy policies.

6. How Do We Protect Your Information?

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. How Long Do We Keep Your Information?

We retain personal information only for as long as reasonably necessary to fulfill orders, provide services, maintain business and transaction records, prevent fraud, resolve disputes, and comply with applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable requirements.

8. Your Privacy Rights

Where applicable, you may request:

  • Access to the personal information we hold about you.
  • Correction of inaccurate or incomplete information.
  • Deletion of your personal information where legally permitted.
  • Withdrawal of consent where processing is based on consent.
  • Opt-out of promotional communications.

To make a privacy-related request, contact us at orlunic@gmail.com. We may need to verify your identity before processing certain requests.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These third parties have their own privacy policies and terms, and Orlunic is not responsible for their privacy practices or security.

We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions, concerns, complaints, or privacy-related requests, please contact us:

Orlunic
Email: orlunic@gmail.com