Refund policy

exchanges after delivery for reasons including change of mind, personal preference, selecting a different fragrance, or differences in fragrance perception, longevity, projection, or performance.

Damaged, Leaking, or Incorrect Products

If you receive a damaged, leaking, incorrect, defective, or materially different product, please contact us within 24 hours of delivery with your order details and clear photos/videos of the issue.

Unboxing Video Strongly Recommended

We strongly recommend recording a continuous, uninterrupted unboxing video beginning with the sealed/packed delivery package as received from the courier, before opening the package or removing the product.

This helps us verify the condition of the shipment and review any concerns.

An unboxing video is strongly recommended but is not the sole requirement for raising a concern. Each case will be reviewed based on the circumstances and information provided.

If a concern is accepted, Orlunic will determine the appropriate resolution based on the nature of the issue, available information, and product availability. This may include a replacement, refund, or another appropriate resolution, where applicable.

Missing Items

If an item appears to be missing from your order, please contact us within 24 hours of delivery with your order details and relevant photos/videos.

We will review the issue and assist where possible.

Order Cancellation

Cancellation requests should be made within 12 hours of placing the order.

Cancellation may not be possible once an order has entered processing or has been dispatched.

Refunds

Where a refund is approved, it will be processed through the applicable payment method or payment provider.

The time taken for the refund to reflect in your account may vary depending on your payment provider or bank.

Sale & Promotional Orders

Orders placed during sales, promotions, or special offers may be subject to specific terms and conditions communicated at the time of purchase.

Applicable Rights

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable law.