Terms of service

Welcome to Orlunic (“Orlunic”, “we”, “our”, or “us”).

Orlunic is an online fragrance reseller and distributor offering Middle Eastern, designer, and niche fragrances and related products.

These Terms & Conditions govern your use of our website and purchases from us. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. Products & Product Information

Orlunic resells fragrances and related products from various brands and manufacturers.

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, and other information displayed on our website are accurate. However, product packaging, labels, and appearance may vary due to manufacturer or batch changes.

Fragrance performance, longevity, projection, and scent perception may vary between individuals and are not guaranteed.

Product names, trademarks, logos, and brand-related information belong to their respective owners. Orlunic’s sale of such products does not imply that Orlunic owns, manufactures, or is affiliated with those brands unless expressly stated.

2. Product Authenticity

Orlunic takes reasonable steps to source products through legitimate suppliers and distribution channels.

If you have a concern regarding the authenticity, condition, or correctness of a product received, please contact us with your order details and relevant information so that we can review the matter.

3. Orders & Availability

All orders are subject to product availability and acceptance by Orlunic.

We may refuse or cancel an order where there is product unavailability, an apparent pricing or listing error, incorrect information, suspected fraud or unauthorized activity, or misuse of our website.

Where a cancellation results in a refund, the refund will be handled in accordance with our applicable refund policy and applicable law.

4. Pricing & Payment

All prices are displayed in Indian Rupees (INR) unless stated otherwise.

Prices, product availability, applicable taxes, and shipping charges may change from time to time. The applicable amount will be shown during checkout.

Payments may be processed through third-party payment providers. By placing an order, you confirm that you are authorized to use the selected payment method.

5. Shipping & Delivery

Orders will be shipped to the delivery address provided at checkout.

Customers are responsible for providing accurate delivery information.

Delivery estimates may be affected by courier delays, weather, holidays, operational issues, or circumstances beyond our reasonable control.

Applicable shipping information and estimated delivery timelines will be provided on our website or during checkout.

6. Cancellations, Returns & Refunds

All sales are final. Orlunic does not generally accept returns or exchanges after delivery.

Due to the nature of fragrance products, we do not accept returns based on change of mind, personal preference, fragrance choice, or dissatisfaction with fragrance performance.

If you receive an incorrect, damaged, defective, or materially different product, please contact us promptly with your order details and supporting photographs or videos.

We will review the issue and, where appropriate, provide a replacement, refund, or other resolution in accordance with applicable law and our applicable policies.

Order cancellations, where permitted, are subject to the cancellation conditions communicated by Orlunic.

Nothing in these Terms is intended to limit any rights available to consumers under applicable Indian law.

7. Fragrance Safety

Fragrances are intended for external use only.

Avoid contact with eyes, ingestion, excessive heat, and open flames. Keep products away from children and pets.

Customers should review the product’s ingredients and safety information where relevant, particularly in case of known allergies or sensitivities, and follow any instructions provided with the product.

8. Fraud & Misuse

We may cancel orders, restrict access, or take appropriate action where we reasonably suspect fraud, unauthorized transactions, abusive activity, chargeback abuse, or misuse of our website, products, or promotional offers.

9. Reviews & Customer Content

Reviews, photographs, feedback, and other content submitted by customers should be genuine, lawful, and relevant.

We may remove content that is false, misleading, abusive, unlawful, promotional, or otherwise inappropriate.

By submitting content to Orlunic, you grant us a non-exclusive right to use and display that content for our business and marketing purposes, subject to applicable law.

10. Intellectual Property

The Orlunic name, logo, website design, text, graphics, photographs, and other original content created or used by Orlunic are owned by or licensed to Orlunic.

Third-party brand names, trademarks, logos, product images, and other intellectual property belong to their respective owners.

You may not copy, reproduce, distribute, modify, or commercially use Orlunic’s original content without prior written permission.

11. Third-Party Services & Privacy

Our website may use third-party services, including payment processors, shipping providers, analytics tools, advertising services, and other technology providers.

Your personal information is handled in accordance with our Privacy Policy.

Third-party websites or services linked from our website are subject to their own terms and policies.

12. Website Use & Liability

You must not use our website for unlawful, fraudulent, abusive, or unauthorized purposes or attempt to interfere with its operation or security.

To the maximum extent permitted by applicable law, Orlunic will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits any rights or liability that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, or applicable requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

14. Governing Law

These Terms & Conditions are governed by the laws of India.

Any dispute will be dealt with in accordance with applicable Indian law and the jurisdiction of the appropriate courts or consumer authorities.

15. Grievances & Contact

For questions, complaints, grievances, or assistance regarding our products or services, please contact:

Orlunic
Email: orlunic@gmail.com